饭店服务与管理英语试卷A

河南省财经学校XX-XX学年第X学期期末考试试卷

2017级第 一 学期/旅游酒专业/《饭店服务与管理英语》课程（A卷）

出题人：赵婷 审核人：__________

注意:在本试卷内答题无效，请将所有答案写在答题纸上。

一、选择。(2*20，共40分）

（ ）１.旅游饭店

A. convention hotel B resort C. state guesthouse D. tourist hotel （ )2. 自住型饭店 A. B & B B. motel

C. convention hotel D. resort ( ) 3. 前厅部

A. the Food and Beverage Dept. B. the Sales Dept. C. the Front Office D. the Housekeeping Dept. （ ) 4. 一张大床的双人间

A. a double room B. a twin-bed room C. a suite D. a standard room （ ）5. 国际直拨电话

A. EMS B. VIP C. IDD D. DDD ( ) 6.做晚床

A. the turn-down service B. assigning rooms

C. registering guests D. settling guests’ complaints

第1页 （共 页）

( )7. 登记入住

A. check out B. check in C. fill in D. come to ( )8.汇率

A. exchange memo B. exchange for C. exchange rate D. buying rate ( ) 9. 外汇兑换水单

A. exchange memo B. exchange for C. exchange rate D. foreign money change ( ) １０. ---- Good morning . _________ －－Could you send a fax for me ? A. Who are you ? B. What do you want to do? C. Speaking ! D. May I help you ?

( ) 11. －－ ＿＿＿＿ will you be staying here ? —— Three nights .

A. How often B. How long C. When D. How ( ) 12.----Is this 6823-9528 ? ---- _____________.

A. No. You’re wrong. B. Just a moment , please . C. Sorry, you’ve dialed the wrong number . D . Sorry , he’s out .

( ) 13. ---- _________ would you like to exchange？

---- 200 , and here’s the money.

A．How much B. How many C. What D. How long ( ) 14.I’ll ______ your bill for you.

A. check in B. check out C. draw up D. draw in ( ) 15. Most of money is ____ metal or paper.

第2页 （共 页）

A. made in B. made of C. made from D. making of ( ) 16. It will ______ to your account.

A .charge B. be charged C. charged D. charging ( ) 17. ---- I see. But what if there’s any laundry damage?

--- The hotel will pay for it with the indemnity not _____ ten times the

laundry charge.

A. exceeding B. exceed C. exceeded D. be exceeded ( ) 18. I wish I ____ never ______ out.

A. will...start B. had...started C. am...starting D. was...starting ( )19. But people ______ use all kinds of things as money. A. used to B.is used to C. is used D. is used for

( ）20. Suddenly , my legs _____ under me. A. give out B.give in C. gave in D. gave out 二、用所给词的适当形式填空。( 2 *10, 共20分） take...as , that , see to, treat, fulfill, full of , use , hand , as well as , provide, be equal to , 1. The life is _________ change and challenge. 2. I ___ service _____ a career.

3. It is in Xingzhong Hotel ____ Mr Smith is staying. 4. The receptionist _______ the key to the guests. 5. People used to ____ all kinds of materials for money . 6. In new China, women _________ men.

第3页 （共 页）

7. Every citizen should _____ the cleanliness and good order of our city. 8. In our hotel, every guest ______ as the God.

9. We’ll try our best to ____ the guests’ reasonable requests. 10. The receptionist can speak English ______ Japanese. 三、阅读理解 (2*10, 共20分） (一）

In China , all credit cards are not accepted in the hotels. We only take AE, JCB, Visa, Master card, Diner’s club, and the Great Wall. Our hotels also cash traveler’s checks, but not personal checks. Besides, the foreign tourists can exchange their foreign currencies into RMB, such as US dollars, British Pounds, Japanese Yen, and French Francs.

( ) 1. How do China’s hotel’s accept credit cards? A. All kinds . B. Not any . C. Not all . D. Not at all. ( ) 2. Which credit card has not been mentioned in the passage? A. Visa B. AE. C. Master. D. Traveler’s checks. ( ）３.What kind of checks can be cashed in the hotels ?

A. Traveler’s checks. B. Personal checks. C. Restaurant checks. D. Postal checks.

（ ）4.How many kinds of foreign currencies have been mentioned in the passage？ A. 5 B. 6 C. 4 D. 7

( ) 5. What’s the passage mainly about ?

A. Ways of paying . B. Different kinds of foreign currencies.

however, Mr. Black made a lot of money and his wife said that she would like to go to Black thought it’s a good idea. He said they should stay at a really good hotel while 第4页 （共 页） C．they

D．din

22．M

C. Traveler’s checks better than personal checks. D. Six credit cards. （二）

Jack --J Pat -- P J : Hello? 152-3852 P : Hello, is Anna here?

B. Because Anna is out for lunch. C. Because Anna is not at home. ( ) 9. Why is Pat calling ?

A. Because she wants to invite Anna to lunch. B. Because she wants to Anna to return her dictionary. 号编 题 线 号 答考 要 名 不 姓 订 内 线 级 班 订 装 装 场C 考

J: No, I’m sorry. Anna is out.

P: Is that you, tom?

J: No，I’m not Tom.

P: Oh, I’m sorry...er...well, could you please, leave Anna a message for me?

J: Sure. What’s it?

P : Well, I supposed to be meeting Anna for lunch at my home. Would you ask her to see if she has my French dictionary? And if she does, tell her to bring it along.

J : All right. And where are you calling from? P: 1, Rose Avenue . I’m Anna’s friend , Pat . J : Thank you for calling , Pat . P: And thank you, Tom.

( ) 6. Where is Pat calling from?

A. Her home. B. Her school. C. Her office. ( ) 7. Who is Pat calling?

A. Tom B. Her friend Anna. C. Both Tom and Anna.

(

) 8. Why can’t pat speak to Anna now?

A. Because Anna is at work .

第5页 （共 页）

C. Because she wants to borrow a French dictionary from Anna. ( ) 10. Who is Pat talking to ?

A. Anna’s boyfriends. B. Tom C. A stranger to her. 四．英汉互译。(2*5, 共10分） 1. Thank you for your time.

2. Rome was not built in a day.

3.成为一个英雄远不止长途跋涉一番。 It takes ____ than a long walk to make a _____. 4. 随着时间的推移， 我开始担心起来。 _______ time moving on , I ______ to worry. 5. 实现我的梦想绝非易事。

It is no _____ job to _______ my dream. 五、用英语回答以下问题。（5*2，共10分） 1. What is service?

2. What is a hotel concerned with most?

第6页 （共 页）

第7页

页）

第8页 页）

（共 （共

号 编 题 线 号 答考 要 名 不 姓 订 内 线 级 班 订 装 装 场 考

第9页

页）

第10页 页） （共 （共