跨境电商干货：与海外买家沟通物流状态的英语模板

跨境电商干货：与海外买家沟通物流状态的英语模板

邮政包裹一般常见状态中，我们常常看到以下几种：

包裹查无信息 \"Not Found\" (当包裹还未上网，官网未更新)

包裹正在运输中 “Transit” (当包裹还在运输中时)

包裹到达待取“Pick Up” (当包裹显示已经到达目的地国家)

包裹投递成功“Delivered” (当包裹显示投妥，而收件人声称未收到时)

包裹运输过久“Expired” (大部分为时效延误/ 目的地国家不能查到投妥/官网不更新状态等)

包裹可能异常“Alert” (大部分为退件/ 海关单号/损坏/丢失等问题)

Not found:

Dear valued customer:

Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.

As per tracking result powered by 17track.net, I'm very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking

result as \"Not found\" it's telling you that your tracking information is unavailable, it doesn't mean that we haven't been mailed your item.

(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear online immediately. Normally it takes a few days after the item(s) have been sent for tracking details to be available from the shipping carrier.)

Therefore, please hold on for a few more days and try to check your order some time later?

Thanks for your business again!

Have a nice day!

Best regards, store 888

Transit:

Dear valued customer:

Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.

Here is a link for you to ref your package status in transportation：

这里复制17track查询完的结果链接就可以了。

As per current tracking result, your shipment has been shipped and dispatched by the shipping carrier of (HK Post) Registered Airmail on date 2014-09-21

It is still during normal shipping period and it hasn't arrived in your destination country as (country name) yet. I would be very thankful if you could be more patience with this overseas shipment. From our experience, for this kind of mail type, the shipping time is highly depend on the postal carrier and local customs/taxes, etc. It usually takes a few weeks from our origin country to overseas destination countries after dispatching. Therefore, please hold on for a few more days and I would be very grateful if you can wait for your order patiently.

Thanks for your business again!

Have a nice day!

Best regards, store 888

Pick up:

到达待取或者到达目的地国家都行! 到达待取可能是第一次投递失败或者是到达投递点!注意修改!

Dear valued customer:

Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.

Here is a link for you to ref your package status in transportation：

这里复制17track查询完的结果链接就可以了。

I'm glad to inform you, as per current tracking result, your package is ready to pick up/has been arrived in your country.

Please contact the shipping carrier as [USPS] to get instruction of where to pick up your order/schedule a redelivery process. Please contact with them by the below information and I hope you will receive your package in shortly.

Carrier name: USPS (示例邮政运营商)

Helpline: 1-800-222-1811 (示例邮政运营商帮助热线)

Generally, The carrier has collection deadline, So, I would like to advise you contact the carrier at once so your order won't be return back to us.

I truly wish you will be satisfied with your purchase and I'm looking forward you will confirm your order as soon as your got the item. Of course, if you like the item, please leave us a positive feedback.

Thanks for your business again!

Have a nice day!

Best regards, store 888

Delivered:

查询结果签收，而收件人声称未收到件的情况非常多哦，注意一下。

Dear valued customer:

Hello! I appreciate the time you have taken to contact us about your order with tracking number RJ014099257CN(示例单号)and I am happy to assist today.

Here is the detailed tracking information for your order:

Number: RJ014099257CN

Status: Delivered ( 30 Days )

Destination: United States

2014-09-29 16:01 PHOENIX, AZ 85031, Delivered, Your item was delivered at 4:01 pm on September 29, 2014 in PHOENIX, AZ 85031.

2014-09-19 14:51 PHOENIX, AZ 85031, Notice Left (No Authorized Recipient Available)

2014-09-19 07:42 PHOENIX, AZ 85031, Out for Delivery

2014-09-19 07:32 PHOENIX, AZ 85031, Sorting Complete

2014-09-19 04:23 PHOENIX, AZ 85043, Departed USPS Facility

2014-09-19 04:21 PHOENIX, AZ 85031, Arrived at Unit

2014-09-18 21:42 PHOENIX, AZ 85043, Arrived at USPS Facility

2014-09-18 02:26 KEARNY, NJ 07032, Departed USPS Facility

2014-09-17 17:24 KEARNY, NJ 07032, Arrived at USPS Facility

2014-09-17 17:24 Origin Post is Preparing Shipment

Powered by 17track.net

As per current tracking result, I found the tracking result indicate that your package has been delivered successfully. If you haven't received your package, I'd advise you contact with the shipping carrier directly to verify more delivered information such as \"Delivered address and signature name\". Due to privacy policy, the carrier may not display the addressee's name and address online, though they would keep them at their interior system.

And I'm 100% positive that I have shipped your order to your designated

shipping address as the following:

在此处可以确认一下收件人的地址及邮编等资料;

Before you contact with the shipping carrier, May I advise you check with your families, roommates, and neighbors,etc. See if anyone has signed the item for you.

Carrier name: USPS (示例邮政运营商)

Helpline: 1-800-222-1811 (示例邮政运营商帮助热线)

I will be here to assist you find your order, keep me posted.

Thanks for your business again!

Have a nice day!

Best regards, store 888

Alert:

退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成功保留过期等;还有一部分原因，可能是由海关问题引起的，没有从中国成功封发出口或者没有办法进入目的地国家。要如何解决要卖家自行编辑邮件~

Dear valued customer:

Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.

I regret to inform you, as per current tracking result, I found the tracking result indicate that your package is undergoing an unusual condition. It was returning back to us. The possible reason for returning will be written on the package (Incorrect/illegible/incomplete address, expired retention period; the addressee failed to collect the item; the addressee does not reside at the given address; refused to accept by addressee, etc.) I can inform you further once it returned back to us. Depending on this unusual situation, My apologies for the inconvenience. I would willing to resolve this problem by making full refund or replace one and send to you. (退件问题要具体情况，需要怎么解决要修改)。

Again, please accept my sincere apologies and let us know which method you are preferable to resolve this unfortunate situation.

Have a nice day!

Best regards, store 888

Expired:

这种状态是指从邮政官方接收到2-3个月内，查无投妥信息，提示买家注意沟通:

Dear valued customer:

Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.

I'm very sorry to hear that you still haven't received your order. Under this circumstances, I'd advise you contact with the shipping carrier in your country and verify if they have received your shipment from overseas.

Carrier name: USPS (示例邮政运营商)

Helpline: 1-800-222-1811 (示例邮政运营商帮助热线)

And at the meanwhile, I will start to commence a formal investigation into whereabouts of your order with our shipping carrier here. But it gonna take some times, could you wait for their response as patient as you can?

I hope the reason for deferring your order will be clarified by our carrier in shortly.

Thanks again for your patience and I will be here to assist you along on this situation until you get your order. Again, please accept my sincere apologies for this unfortunate situation.

Have a nice day!

Best regards, store 888

出师表

两汉：诸葛亮

先帝创业未半而中道崩殂，今天下三分，益州疲弊，此诚危急存亡之秋也。然侍卫之臣不懈于内，忠志之士忘身于外者，盖追先帝之殊遇，欲报之于陛下也。诚宜开张圣听，以光先帝遗德，恢弘志士之气，不宜妄自菲薄，引喻失义，以塞忠谏之路也。

宫中府中，俱为一体；陟罚臧否，不宜异同。若有作奸犯科及为忠善者，宜付有司论其刑赏，以昭陛下平明之理；不宜偏私，使内外异法也。

侍中、侍郎郭攸之、费祎、董允等，此皆良实，志虑忠纯，是以先帝简拔以遗陛下：愚以为宫中之事，事无大小，悉以咨之，然后施行，必能裨补阙漏，有所广益。

将军向宠，性行淑均，晓畅军事，试用于昔日，先帝称之曰“能”，是以众议举宠为督：愚以为营中之事，悉以咨之，必能使行阵和睦，优劣得所。

亲贤臣，远小人，此先汉所以兴隆也；亲小人，远贤臣，此后汉所以倾颓也。先帝在时，每与臣论此事，未尝不叹息痛恨于桓、灵也。侍中、尚书、长史、参军，此悉贞良死节之臣，愿陛下亲之、信之，则汉室之隆，可计日而待也

。

臣本布衣，躬耕于南阳，苟全性命于乱世，不求闻达于诸侯。先帝不以臣卑鄙，猥自枉屈，三顾臣于草庐之中，咨臣以当世之事，由是感激，遂许先帝以驱驰。后值倾覆，受任于败军之际，奉命于危难之间，尔来二十有一年矣。

先帝知臣谨慎，故临崩寄臣以大事也。受命以来，夙夜忧叹，恐托付不效，以伤先帝之明；故五月渡泸，深入不毛。今南方已定，兵甲已足，当奖率三军，北定中原，庶竭驽钝，攘除奸凶，兴复汉室，还于旧都。此臣所以报先帝而忠陛下之职分也。至于斟酌损益，进尽忠言，则攸之、祎、允之任也。

愿陛下托臣以讨贼兴复之效，不效，则治臣之罪，以告先帝之灵。若无兴德之言，则责攸之、祎、允等之慢，以彰其咎；陛下亦宜自谋，以咨诹善道，察纳雅言，深追先帝遗诏。臣不胜受恩感激。

今当远离，临表涕零，不知所言。